Communications & Technology Solutions for Every Industry
Whether you manage a bank, lead sales for a manufacturer, schedule calls for a hospital, or oversee customer service for a Fortune 500, having reliable communications systems and intelligent technology solutions is critically important. Streamlined, dependable systems are the foundation of a functional business, regardless of industry.
Most businesses face the same challenges when it comes to telecom and technology: outdated systems, vendor sprawl, and complex billing. These issues can interrupt the flow of business, create a poor customer experience, and impact profitability. StrategiCom advisors understand these universal pain points – and know how to solve them with tailored, right-fit solutions.
Since our founding in 2004, we have helped organizations across industries modernize their communications and technology stack and eliminate operational chaos and inefficiencies in the process. Here’s a snapshot of some industries and businesses we frequently work with, including how our advisors address common challenges.
Banks & Financial Services
Financial institutions handle sensitive data and personally identifiable information (PII). Because of this, they require resilient systems that are fortified against cyber-attacks and comply with strict security requirements. And, as customer-facing institutions, they must also provide friction-free service.
StrategiCom helps banks and other financial institutions implement secure, redundant, cloud-based communications and technology systems that meet strict security standards, include disaster recovery capabilities, and protect clients’ sensitive data. In addition to resiliency, solutions streamline operations and empower banks to deliver smooth customer experiences that build trust and goodwill.
Healthcare & Medical Clinics
Healthcare organizations face complex communications challenges: calls must be routed to the correct department, on-call doctors require 24/7 availability, and all platforms must meet strict HIPAA compliance requirements.
StrategiCom implements communications systems and technology solutions in hospitals and clinics that operate seamlessly in the background, so staff can focus on patient care. Solutions include auto attendants that route patients to the right department quickly, real-time analytics that detect emergencies and monitor sentiment, and EMR integrations that streamline workflows.
Manufacturing
Most manufacturers juggle inbound customer service requests and outbound sales calls. Unfortunately, many manufacturers rely on outdated phone systems that make the balancing act difficult to execute effectively.
StrategiCom helps manufacturing clients modernize their approach with unified communications platforms that handle blended inbound and outbound needs, support omni-channel customer engagement (across phone, chat and social media), and integrate with existing business applications. All solutions are designed to scale up or down alongside production.
Retail
Retailers demand rock-solid reliability: when systems go down, revenue stops. Because of this, multi-location operations often implement layered solutions that can quickly become difficult to manage – and create billing nightmares.
StrategiCom streamlines unwieldy systems and implements solutions that keep retailers up and running with ease. Through partners like CommandLink, we aggregate locations under a single billing platform, which dramatically simplifies billing, while ensuring each store has the redundant connectivity needed to remain operational.
Law Firms & Legal Services
Attorneys and legal professionals need communications and technology systems that empower their support staff to remain productive and organized while protecting client confidentiality.
StrategiCom implements communications solutions with delegation rights that allow executive assistants and legal assistants to schedule meetings, manage calls and handle communications on behalf of attorneys – all while maintaining proper call routing and recording capabilities for billing and compliance purposes.
Contact Centers
Organizations that run contact centers – from auto warranty companies to customer service operations – can’t afford downtime or incorrect routing.
StrategiCom designs resilient systems with the full stack of contact center capabilities, including omni-channel routing, skills-based call distribution, workforce management, real-time analytics, and AI-powered sentiment analysis. These solutions ensure teams have the tools needed to deliver exceptional customer experiences with less friction.
Ready to Streamline Your Communications & Technology Stack?
No matter your industry, StrategiCom can help you modernize your communications and technology infrastructure and implement solutions that work for your business. Contact us to learn more or schedule a telecom audit.