Most businesses overspend on their phone system but have no idea how much money and efficiency they’re leaving on the table. Complex billing, vendor sprawl, and outdated systems drain budgets while creating operational chaos that degrades customer service and collaboration.
A telecom audit is the first step toward gaining control of your technology spend, streamlining your operations, improving customer service, and positioning your organization for growth.
Audit Overview
StrategiCom’s telecom audit is an objective review of your organization’s communications infrastructure, technology use, and expenses. Our advisors dig deep to understand:
- Your pain points and business objectives
- How your team uses – or doesn’t use – the services you currently have in place
- Whether your system is creating bottlenecks
- If there are opportunities to consolidate, eliminate or upgrade services, or optimize your current system
How It Works: 3 Simple Steps
Our three-step process ensures you get the clarity and direction you need to make informed decisions about your telecom investments.
Step 1: Discovery
Step 2: Analysis
Step 3: Report & Recommendations
What Happens After the Audit?
Once you’re ready to move forward with our recommendations, we’ll provide end-to-end support.
Vendor Selection & Negotiation
We leverage our relationships with over 900 vendors to secure the best rates and terms for your chosen solutions.
If you choose to retain your current system, StrategiCom can work with your vendors to optimize it or revamp it with different carriers.
Ongoing Advisory & Support
Once your new or upgraded system is in place, StrategiCom will continue to support you through:
- Regular reviews – monthly, quarterly, biannually, or annually, based on your needs
- Vendor relationship management and issue escalation
- Recommendations for upgrades and additional functionality as new technology becomes available
- Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect
Telecom Audit Objectives
Our audit is designed to deliver measurable results:
- Identify opportunities to reduce spending
- Eliminate overlapping or underused services
- Optimize service plans to align with your needs
- Consolidate vendors to eliminate sprawl
- Improve system reliability and security with modern solutions
- Enhance employee productivity by streamlining communications tools
- Improve customer experience with better routing and reduced wait times
- Position your organization for growth with scalable infrastructure
Get Started
If you’re ready to reassess or upgrade your telecom system, contact our team of telecommunications experts to schedule an audit.
