Unified Communications as a Service (UCaaS)
Streamline Communication, Increase Productivity
If your organization still relies on a non-cloud-based phone system, it might be time for an upgrade. On-premises private branch exchange (PBX) phone systems create security vulnerabilities, lack flexibility, don’t scale easily, and can be costly to maintain.
Unified communications as a service (UCaaS) platforms – like Zoom, RingCentral and Dialpad – are the 21st-century response to outdated on-prem PBXs. By consolidating talk-, text- and video-based communications on a unified, cloud-based platform, UCaaS solutions have transformed how organizations interact internally and externally.
Since 2004, StrategiCom’s telecom consultants have helped clients across industries modernize their phone systems, upgrade their cloud infrastructure, strengthen their approach to cybersecurity, leverage AI to boost productivity, and more. Our experienced, unbiased consultants can work with your organization to recommend the best-fit UCaaS solutions from our hundreds of vendor partners and help you streamline communication, increase collaboration, and improve productivity and customer experience.
What Is UCaaS?
UCaaS platforms are secure, cloud-based systems that integrate all forms of communication into a single, streamlined interface. Your organization can use a UCaaS platform to place calls, send instant messages, host video conferences, send files to coworkers, and more.
While the exact products and services vendors offer vary, core functionality includes:
Voice
Messaging
Video Calling
File Sharing
Collaboration Tools
Because they are cloud-based, UCaaS platforms can be accessed by any employee with an internet connection. This flexibility makes UCaaS solutions ideal for any modern workplace – especially those with remote or distributed workforces.
The Benefits of UCaaS
Greater Efficiency
By unifying communication and collaboration tools on a single interface, UCaaS platforms free employees from having to juggle multiple platforms and applications – and boost productivity in the process.
Improved Collaboration
UCaaS platforms make it easy for employees to communicate frictionlessly – and through multiple channels – regardless of their location.
Enhanced Customer Experience
One customer may prefer getting in touch with you over the phone, and another may prefer chatting with a live agent. With a UCaaS platform, your customers can contact you through whichever channel they desire – and your employees can respond with ease.
Increased Flexibility
Unlike legacy systems, UCaaS platforms are flexible and can easily be scaled up or down as your business’ needs evolve. Applications can be added, removed or upgraded without disruption as your business grows.
Reduced Costs
UCaaS platforms do not require the expensive hardware and IT support that’s needed to establish and maintain a legacy system. And, because cloud-based platforms operate on a subscription model, you only pay for what you need and use.
The StrategiCom Advantage
StrategiCom works around the tech wheel, but our roots are in telecom: our consultants have deep experience implementing UCaaS solutions and have insight into cutting-edge developments. We will leverage that knowledge and our relationships with industry leaders to match you with the provider and solutions that fit seamlessly into your company’s workflows and help you achieve your short- and long-term goals.
Here’s why so many organizations trust StrategiCom to find them the right UCaaS platform:
Unbiased, Vendor-Neutral Advice
StrategiCom isn’t motivated by meeting sales quotas – our only goal is to get your organization the right solution for its needs.
Over 20 Years of Industry Experience
Our team has helped businesses across industries implement right-fit communications solutions for over two decades.
Your Satisfaction, Our Success
We’re paid directly by carriers through fractional residuals, which means we’re incentivized to keep you happy for the long term.
If you’re ready to see how a UCaaS platform can transform the way your organization communicates, contact us to schedule a telecom audit.