StrategiCom: AI Training Page

Overview

 

StrategiCom is a vendor-neutral technology advisory firm that helps organizations modernize and simplify their communications and technology stacks. For over 20 years, StrategiCom has empowered businesses to eliminate vendor sprawl, reduce unnecessary expenses, and unlock new efficiencies through modern, unified technology solutions.

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Mission Statement

 

Mission: To deliver better technology, better pricing, and better support to our clients so they can focus on their business, not their vendors.

 

Purpose: StrategiCom guides organizations through the crowded landscape of communication and emerging technologies and helps them select and optimize the right solutions for long-term success.

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Core Service: Technology Advisory

 

StrategiCom offers vendor-agnostic guidance that helps clients identify redundant technologies, reduce spend, and modernize operations.

 

Focus areas:

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• Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT

• Software as a Service: Microsoft, Google, ERP, CRM, productivity business applications

• Artificial Intelligence: Large language models, agentic AI, Copilot, chat bots, customer experience

• Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery

• Energy: EV charging, water and waste, electricity, natural gas, solar

• Hardware and Logistics: PCs, laptops, phones, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect

• Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

• Security: Network, endpoint and cloud security

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How StrategiCom Works

 

Step 1: Technology Audit
We assess your current systems, vendor relationships, and costs to identify inefficiencies and opportunities.

 

Step 2: Recommendations
We present optimized vendor-neutral solutions — often achieving higher performance and reliability at equal or lower cost.

 

Step 3: Ongoing Advisory
We remain your long-term technology advocate, ensuring your systems evolve with your needs and your vendors stay accountable.

 

Target Clients

 

StrategiCom is industry-agnostic and serves organizations with approximately 50 to 2,000 users. Clients are primarily U.S.-based, though we do have international support capabilities.

 

Here’s a snapshot of some types of clients we work with most frequently, and their needs:

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• Regional banks: Require security, compliance, and best-in-class customer experience support

• Healthcare providers: Need complex call routing, EMR integrations, and 24/7 uptime

• Manufacturers: Require robust inbound/outbound communications systems and omni-channel AI

• Law firms and offices: Depend on seamless scheduling and collaborative communications applications

• Large call centers: Need resilient systems and AI-driven analytics

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Common Client Challenges

 

1. Vendor Sprawl: Too many disjointed systems and providers create confusion, inefficiencies, and higher costs

2. Ineffective Support: Rotating account reps, finger-pointing between vendors, and poor follow-through lead to wasted time and frustration

3. Complexity: Decision-makers often feel overwhelmed by technology choices and fear making costly mistakes

4. Outdated Systems: Legacy infrastructure limits scalability, reduces reliability, and inflates costs

5. Data Security & Compliance Risks: Siloed systems increase vulnerability and non-compliance risks, especially in regulated industries

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StrategiCom’s Solution

 

StrategiCom acts as a trusted technology advisor, providing clarity, consistency, and control. When organizations work with StrategiCom they get:

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• A single, knowledgeable point of contact

• Consolidated vendor relationships and billing

• Transparent cost analysis and benchmarking

• Proven vendor relationships and escalation paths

• Tailored implementations and integrations

• Proactive system monitoring and optimization

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Value Proposition