Frequently Asked Questions

StrategiCom is a vendor-neutral telecom consultant and technology advisor. We leverage our relationships with our vendor partners to help organizations modernize their communications and technology stack.

StrategiCom’s roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

• Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
• Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
• Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
• Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
• Energy: EV charging, water and waste, electricity, natural gas, solar
• Cybersecurity: Network, endpoint and cloud security
• Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
• Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

StrategiCom was founded in 2004.

Over our 20+ years in business, our experienced team has helped businesses across industries implement right-fit communications and technology solutions. We know how the landscape has evolved over the past two decades and can see what’s on the horizon.

StrategiCom represents over 900 vendors across the following categories:

• Software: Partners include Microsoft, Google, AWS, AppDirect Services, Adobe, QuickBooks, SolarWinds, Docusign, Dropbox, SentinelOne, Barracuda, CrowdStrike, Zendesk
• Connectivity: Partners include Spectrum, AT&T, CommandLink, Segra, AireSpring, Comcast, Uniti, Lumen, ACC Business, Zayo, Mediacom, Starlink, NHC, EPIC iO, Verizon, BCN Telecom, Cox Business, Optimum, Frontier, Crown Castle, WiLine, WOW!
• Customer Experience: Partners include RingCentral, Zoom, CallTower, NUWAVE, Dialpad, 8x8, Ooma, Nextiva, GoTo, NetFor, Amplix, Broadvoice, MS Teams, Five9, Nice inContact, Genesys, BMC One
• SD-WAN: Partners include Meraki, Fortinet, VMware, Versa, Cato, Bigleaf
• Cloud: Partners include Microsoft, AWS, Google, Netrality, Equinix, NTT, Megaport, TierPoint
• Security: Partners include Proofpoint, Okta, Barracuda, SolarWinds, Acronis, Segra, Cisco, Sophos, Bitdefender, Trustifi
• Mobility: Partners include AT&T, T-Mobile, Verizon, Spectrum
• AI: Partners include Devs.ai, Gemini, OpenAI, Meta, Copilot
• Managed Services: Partners include AppDirect Services, SentinelOne, NetFor
• Hardware and Logistics: Partners include Firstbase, Apple, Dell, Microsoft, Lenovo, HP, Samsung

Our extensive partner network means you get access to industry-leading platforms and services without having to haggle with multiple vendors. Instead, StrategiCom does the heavy lifting: we evaluate your options, recommend solutions that are best aligned with your needs, and negotiate with vendors on your behalf.

Direct vendors have sales quotas and are often under pressure to push specific products and applications – even if they aren’t the best fit for the client. Unlike direct vendors, StrategiCom doesn’t have to answer to corporate mandates. Our sole mission is to connect our clients with the services that will help them achieve their goals.

Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues to ensure they are resolved promptly.

StrategiCom helps organizations across industries, including, but not limited to:

• • Banks and financial services
• • Healthcare and medical clinics
• • Manufacturing
• • Retail
• • Law firms and legal services
• • Contact centers

Yes, StrategiCom can help your organization migrate from an on-prem PBX to a cloud-based, unified communications as a service (UCaaS) phone system (e.g., Zoom, RingCentral and Dialpad).

Our consultants have extensive experience modernizing organizations’ phone systems. Unlike direct vendors, who sell their services regardless of whether it’s the right fit for an organization, StrategiCom will only recommend vendors and solutions that will help you fulfill your short- and long-term goals.

The benefits of cloud phone systems include:

• Flexibility & Scalability: UCaaS platforms are designed to grow with businesses as they scale
• Reliability & Resilience: Cloud-based phone systems work anywhere there is an internet connection
• Robust Security: The majority of UCaaS platforms include advanced encryption, multi-factor authentication, and security monitoring
• Improved Employee & Customer Experience: Because cloud-based phone systems integrate all forms of communication (e.g., video, chats and calling) into one platform, they are more user-friendly than traditional telecom systems
• Affordable, Predictable Pricing: UCaaS platforms do not require hardware and are built to be scaled up or down depending on an organization’s evolving needs

To learn more, read our blog: 5 Risks of On-Premise PBXs & Advantages of Cloud Phone Systems.

Yes. If you feel overwhelmed by the number of AI solutions on the market or aren’t sure where to start, StrategiCom can help. Our team of experts understands how to implement AI solutions that will take your tech stack from good to great.

As a Devs.ai partner, StrategiCom can even help you build a custom AI solution tailored to your business. With Devs.ai, you can build custom AI agents trained on your internal documents, industry knowledge, and workflow requirements. These specialized agents deliver accurate, context-aware responses that generic AI can’t match.

StrategiCom is paid directly by carriers through fractional residuals, which means we’re incentivized to keep clients happy for the long term. Our success depends on our clients’ continued satisfaction.

Yes. If you suspect your organization is overspending on its phone system, StrategiCom can help you eliminate overlapping or underused services and identify opportunities to reduce spending.

During our telecom audit, our team will review your bills and pinpoint gaps and redundancies in your current system. We’ll provide a report that includes a breakdown of your current telecom spend, our unbiased recommendations, and a comparison of different options. Most organizations that work with StrategiCom end up saving money and/or getting more streamlined, modern solutions for the same (or a reduced) cost.

Once you’re ready to move forward with our recommendations, we’ll negotiate with vendors to secure you the best rates and terms for your chosen solution(s). If you choose to retain your current system, we’ll work with your vendors to get you better service at a better price.

After your new or upgraded system is in place, StrategiCom will continue to support you through regular reviews, vendor relationship management, and recommendations for upgrades as new technology becomes available.

Yes. If a vendor or solution no longer works for your organization, our team can help you switch to a provider that better aligns with your needs. We’ll schedule a conversation to learn about your challenges and/or goals and recommend alternative solutions.

StrategiCom’s referral partner program is open to IT managed service providers, IT consultants, and any other professionals with clients in need of telecom and technology support.

StrategiCom is easy to work with and takes great care of clients.

Unlike vendors, we’re focused on finding the right solution for your client, not pushing products or meeting sales quotas. Unlike traditional channel partners who disappear after a sale, our consultants provide ongoing support and escalate issues to vendors for prompt resolution.

No. StrategiCom will complement your business, not compete with it. By providing services that fall outside your wheelhouse, we’ll strengthen your client relationships.

After your client signs with StrategiCom, you’ll receive a recurring percentage of the residual payments we earn from our vendor partners.

To partner with StrategiCom, fill out the form on this page. Provide information about your client and a brief explanation of the service(s) you think they need.