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Elevate Your Microsoft Teams with CallTower and StrategiCom



It’s no secret: effective communication and collaboration are critical for business success. Microsoft Teams has emerged as a leading collaboration platform, offering chat, video conferencing, and file sharing all in one place. But what if you could unlock even more potential from your Teams environment? You can, with CallTower, a premier provider of voice-enablement for Teams, and StrategiCom, your expert partner in maximizing Unified Communications as a Service (UCaaS) solutions.


Why Voice-Enable Microsoft Teams with CallTower?

Voice enablement is a game-changer for Microsoft Teams, transforming it from a powerful collaboration tool into a complete unified communications solution. With voice services integrated directly into Teams, you can make and receive calls from anywhere, using any device. CallTower brings a wealth of expertise in integrating voice services with Microsoft Teams, ensuring a seamless experience that enhances productivity and communication.



Seamless Communication and Collaboration

How CallTower’s Integration Enhances Communication within Teams

CallTower’s integration takes your Microsoft Teams experience to the next level by consolidating voice calls, video conferencing, and instant messaging into a single, cohesive platform. With CallTower's expertise, you can effortlessly make voice calls directly through Teams, eliminating the need for separate phone systems and providing a unified point of contact. 


The seamless integration also enhances video conferencing capabilities, allowing for high-quality, reliable video calls that are crucial for remote work and virtual meetings. 


Real-world Impact: Increased Employee Satisfaction and Efficiency with Cloud-Based Team Calling


  1. Enhanced Mobility: With cloud-based team calling, employees enjoy the flexibility to make and receive calls from anywhere, whether they're working from home, in the office, or on the go. This level of mobility leads to greater job satisfaction as employees have the tools they need to stay connected regardless of location.

  2. Streamlined Communication: Cloud-based calling within Microsoft Teams consolidates multiple communication tools into a single platform. This simplification reduces time wasted switching between different applications, allowing employees to focus more on their core tasks and enhancing overall efficiency.

  3. Improved Collaboration: When voice calls, video conferencing, and messaging are all integrated into one system, collaboration becomes more intuitive and seamless. Teams can quickly switch between different communication modes, making it easier to coordinate projects, share insights, and solve problems in real-time.

  4. Cost Savings: Implementing a unified communication solution like CallTower can lower costs associated with maintaining multiple, disparate phone systems. Additionally, the ease of use and integration can save valuable time, which translates into financial savings for the organization.

  5. Greater Reliability: Cloud-based solutions often come with robust support and service level agreements (SLAs), ensuring high availability and reliability for critical communication functions. Employees can trust the system to work when they need it, leading to reduced frustration and higher satisfaction.

  6. Future-Proof Technology: By adopting cloud-based calling, organizations position themselves to easily adapt to future technological advancements. This forward-thinking approach ensures that the communication infrastructure can evolve with the business needs, maintaining high levels of employee satisfaction and operational efficiency.



Cost Savings and Simplified Management

One of the significant advantages of consolidating your communication services within Microsoft Teams is the potential for cost savings. By unifying your communication tools, you reduce the need for multiple service providers and can manage everything from one platform. CallTower's solutions simplify management, allowing you to focus on what matters most—growing your business. Statistics show that organizations adopting unified communications see substantial cost savings and improved operational efficiency.


Financial Benefits of Consolidating Communication Services within Microsoft Teams

  1. Reduced Overhead Costs: By unifying communication services, businesses can eliminate the expenses associated with maintaining separate phone systems, video conferencing tools, and messaging platforms. This consolidation leads to significant reductions in overhead costs related to hardware, software licenses, and support services.

  2. Lower IT Maintenance Costs: A single integrated communication platform simplifies IT management, thereby reducing the time and resources needed for maintenance and support. With fewer systems to manage, IT teams can focus on strategic initiatives rather than troubleshooting disparate technologies.

  3. Decreased Training Expenses: Training employees on multiple communication tools can be both time-consuming and costly. With a unified platform like Microsoft Teams, training is streamlined, reducing the need for extensive, tool-specific training programs and allowing employees to become proficient more quickly.

  4. Enhanced Productivity and Efficiency: Consolidating communication services within Microsoft Teams minimizes the time employees spend switching between different applications. This streamlined workflow can significantly enhance productivity, allowing employees to focus more on their primary tasks, ultimately leading to better financial outcomes for the organization.

  5. Improved Scalability and Flexibility: As your business grows, so does the need for scalable communication solutions. A unified platform offers cost-effective scalability, allowing you to add or remove users and services easily. This flexibility reduces the financial strain of having to frequently upgrade or overhaul disparate systems to meet changing business needs.



Direct Routing with CallTower

Direct Routing allows businesses to connect their voice services to Microsoft Teams, bypassing the need for complex and costly infrastructure. CallTower offers competitive rates and global calling plans, ensuring you stay connected no matter where you are. Their robust infrastructure also guarantees connectivity during Microsoft outages, providing peace of mind for your business communications.


Direct Routing Benefits

  1. Cost Efficiency: Direct Routing leverages existing telephony setups and carrier agreements, reducing the need for expensive upgrades and proprietary systems. By integrating with Microsoft Teams, it reduces communication costs with a more predictable pricing structure.

  2. Flexibility: It offers unmatched flexibility, allowing businesses to choose carriers and plans that best suit their needs. This system supports various global carriers, providing scalable and customizable options.

  3. Global Reach: Direct Routing enables voice calling to international locations without complex setups, ensuring connectivity across different regions, which enhances collaboration and operational efficiency.

  4. Seamless Integration: It integrates smoothly with Microsoft Teams, providing a unified communication experience that minimizes the learning curve by combining calls, messaging, and video conferencing in one platform.

  5. Reliability and Redundancy: Direct Routing offers resilience by bypassing potential outages in Microsoft's infrastructure, using robust third-party services to maintain continuous connectivity.

  6. Enhanced Call Quality: It employs advanced routing protocols and carrier-grade infrastructure to improve call clarity and reliability, crucial for professional communications.

  7. Compliance and Security: Direct Routing includes advanced security and compliance features, such as encryption, call recording, and strict access controls, ensuring that communication practices meet industry standards.



CallTower’s Competitive Rates and Global Calling Plans

  1. Affordable International Calling: CallTower provides highly competitive rates for international calls, enabling businesses to connect with global clients and partners without incurring excessive charges. This affordability ensures that communication remains seamless and cost-effective.

  2. Flat-Rate Global Plans: With CallTower’s flat-rate global calling plans, organizations can predict communication costs more accurately. These plans offer a consistent rate for calls across different countries, simplifying budgeting and financial planning.

  3. Region-Specific Plans: For businesses that operate heavily in specific regions, CallTower offers tailored calling plans that cater to local needs. These region-specific plans provide optimized rates for areas with high call volumes, ensuring you get the best value for your money.

  4. Volume-Based Discounts: CallTower offers volume-based discounts for businesses with high call volumes. The more you call, the more you save, making it an ideal solution for large enterprises or companies with extensive communication needs.

  5. Flexibility and No Hidden Fees: CallTower’s calling plans are designed with flexibility in mind, allowing you to adjust your plan based on your changing business requirements. Additionally, there are no hidden fees, ensuring transparent and predictable billing.



Operator Connect: Quick and Easy Deployment

Operator Connect is another powerful feature offered by CallTower. This service simplifies the deployment of calling services, allowing administrators to manage everything directly from the Teams admin center. With rapid implementation and ongoing support provided by CallTower, you can quickly enhance your Teams environment without any hassle.


Global Reach and 24/7 Support

CallTower's extensive global coverage ensures seamless communication for businesses operating in multiple regions. What sets CallTower apart is its commitment to 24/7 support and training services. Together with StrategiCom, they provide comprehensive assistance to help you make the most of your unified communications setup.


Comprehensive 24/7 Support and Training Services Provided by CallTower and StrategiCom


Dedicated Customer Support:

CallTower and StrategiCom offer round-the-clock customer support to address any issues or queries that may arise. Their dedicated team is available 24/7, ensuring that your business communications run smoothly without any interruptions.

On-Demand Training Sessions: 

Both CallTower and StrategiCom provide on-demand training sessions to help your team become proficient in using unified communications tools. These sessions can be scheduled at any time, allowing your employees to receive the necessary training when it suits them best.

Proactive Monitoring and Maintenance:

To prevent potential issues before they affect your business, CallTower and StrategiCom offer proactive monitoring and maintenance services. Their support teams constantly monitor your communication systems and perform necessary updates and adjustments to ensure optimal performance.



Enhanced Collaboration with Advanced Features

Beyond basic voice and video calling, CallTower offers a range of advanced features that further enhance collaboration. These include contact center integration, emergency services, and more. Real-life examples show significant improvements in productivity and collaboration, thanks to these added capabilities.


Example: DEF Enterprises

For DEF Enterprises, a global logistics firm, CallTower’s flexible and scalable solutions were a game-changer. With operations spanning multiple regions, DEF required a reliable communication system that could scale with its rapid growth. CallTower’s cloud-based solutions enabled DEF to expand their communication capabilities swiftly, accommodating over 500 new users in a matter of weeks. The company reported a 40% increase in collaboration and a substantial decrease in communication-related downtimes. As per Mike Lee, Head of Operations at DEF Enterprises, “CallTower’s direct routing and global calling plans have greatly enhanced our ability to communicate across different time zones, which is critical for our business operations.”



Scalability and Flexibility for Growing Businesses

One of the standout benefits of CallTower's solutions is their scalability. As your business grows, your communication needs will evolve. CallTower's cloud-based solutions are designed to scale with your business, offering the flexibility to adapt without additional hardware investments. This scalability is crucial for maintaining seamless operations as your enterprise expands.


StrategiCom: Your Partner in Success

StrategiCom plays a pivotal role in ensuring a smooth implementation and maximizing the benefits of CallTower's services. With StrategiCom by your side, you can navigate the complexities of integrating voice services into Microsoft Teams with confidence, knowing you have a partner dedicated to your success.


Ready to Transform Your Microsoft Teams Experience?


Integrating CallTower with Microsoft Teams opens up a world of possibilities, from enhanced communication and collaboration to cost savings and simplified management. Don't miss out on the opportunity to elevate your Team environment to new heights. Schedule a consultation with StrategiCom today and explore how you can transform your business communication experience.


Elevate your Microsoft Teams with CallTower and StrategiCom, and unlock the full potential of your unified communications setup.


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