CCaaS Archives - StrategiCom

Tag: CCaaS

UCaaS vs CCaaS: Which Does Your Business Actually Need?

October 20, 2026

Most organizations need Unified Communications as a Service (UCaaS) to connect their own employees, and only add Contact Center as a Service (CCaaS) when a defined team handles customer interactions at volume with routing, queuing, and reporting. UCaaS serves everyone...

How to Build a Zoom Plan Tailored to Your Business

December 2, 2025

Want to get more out of Zoom? Here’s what you need to know. For many businesses, Zoom has become synonymous with video conferencing. But the platform, which was launched in 2013 and exploded in popularity during the COVID-19 pandemic, offers...

Frequently Asked Questions (FAQ)

What services does StrategiCom provide?

StrategiCom is a vendor-neutral telecom consultant and technology advisor that helps organizations modernize their communications and technology stack. Our roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
Energy: EV charging, water and waste, electricity, natural gas, solar
Cybersecurity: Network, endpoint and cloud security
Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

Which vendors does StrategiCom work with?

StrategiCom works with over 900 vendors to deliver right-fit communications, connectivity, cloud, security, AI, energy, and software solutions to organizations across industries. Our vendor-agnostic advisors survey the marketplace to recommend solutions that help clients solve their challenges and meet their goals without bias or agenda. By leveraging our deep market knowledge and relationships with vendors, we give our clients access to industry-leading platforms at competitive prices, and without the hassle of haggling with multiple vendors.

How does StrategiCom get paid?

StrategiCom is paid directly by carriers through fractional residuals, which means we’re incentivized to keep clients happy for the long term. Our success depends on our clients’ continued satisfaction.

What’s the benefit of partnering with StrategiCom over working directly with a vendor?

Direct vendors must meet sales quotas and are often under pressure to push specific products and applications – even if they aren’t the best fit for the client. Unlike direct vendors, StrategiCom doesn’t have to answer to corporate mandates. Our sole mission is to connect clients with the services that will streamline operations and help them achieve their goals.

Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues that arise to ensure they are resolved promptly.

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CCaaS

Tag: CCaaS

UCaaS vs CCaaS: Which Does Your Business Actually Need?

How to Build a Zoom Plan Tailored to Your Business

Frequently Asked Questions (FAQ)