Month: April 2025
archive- Month: April 2025
Bring Your Own Carrier (BYOC): What It Is & Why It Matters
April 21, 2025
Bring Your Own Carrier (BYOC) lets a business choose its own telecom provider and connect it to cloud communication platforms like UCaaS, CPaaS, or CCaaS. You’re not stuck with the carrier that comes with the platform. You decide who carries...
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Avaya’s Changes Are Leaving Small Contact Centers Behind
April 3, 2025
Avaya has confirmed that, effective June 30, 2025, it will no longer support public cloud contact centers with fewer than 200 seats. This is a significant policy shift that will directly impact small and mid-sized contact centers. If your contact...
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