UCaaS Archives - StrategiCom

Tag: UCaaS

UCaaS vs CCaaS: Which Does Your Business Actually Need?

October 20, 2026

Most organizations need Unified Communications as a Service (UCaaS) to connect their own employees, and only add Contact Center as a Service (CCaaS) when a defined team handles customer interactions at volume with routing, queuing, and reporting. UCaaS serves everyone...

What Does a Telecom Audit Actually Uncover — Beyond a Lower Bill?

October 13, 2026

A telecom audit uncovers far more than overcharges: forgotten circuits, auto-renew traps, vendor sprawl, and the technology categories most companies under-use.

How to Build a Zoom Plan Tailored to Your Business

December 2, 2025

Want to get more out of Zoom? Here’s what you need to know. For many businesses, Zoom has become synonymous with video conferencing. But the platform, which was launched in 2013 and exploded in popularity during the COVID-19 pandemic, offers...

5 Risks of On-Premise PBXs & Advantages of Cloud Phone Systems

October 29, 2025

Making the switch is much easier than you think, more cost-effective, and can give you a competitive advantage in customer service For years, many large organizations have relied on on-premise private branch exchange (PBX) phone systems. These systems excel at...

Elevate Your Microsoft Teams with CallTower

June 13, 2024

It’s no secret: effective communication and collaboration are critical for business success. Microsoft Teams has emerged as a leading collaboration platform, offering chat, video conferencing, and file sharing all in one place. But what if you could unlock even more...

Frequently Asked Questions (FAQ)

What services does StrategiCom provide?

StrategiCom is a vendor-neutral telecom consultant and technology advisor that helps organizations modernize their communications and technology stack. Our roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
Energy: EV charging, water and waste, electricity, natural gas, solar
Cybersecurity: Network, endpoint and cloud security
Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

Which vendors does StrategiCom work with?

StrategiCom works with over 900 vendors to deliver right-fit communications, connectivity, cloud, security, AI, energy, and software solutions to organizations across industries. Our vendor-agnostic advisors survey the marketplace to recommend solutions that help clients solve their challenges and meet their goals without bias or agenda. By leveraging our deep market knowledge and relationships with vendors, we give our clients access to industry-leading platforms at competitive prices, and without the hassle of haggling with multiple vendors.

How does StrategiCom get paid?

StrategiCom is paid directly by carriers through fractional residuals, which means we’re incentivized to keep clients happy for the long term. Our success depends on our clients’ continued satisfaction.

What’s the benefit of partnering with StrategiCom over working directly with a vendor?

Direct vendors must meet sales quotas and are often under pressure to push specific products and applications – even if they aren’t the best fit for the client. Unlike direct vendors, StrategiCom doesn’t have to answer to corporate mandates. Our sole mission is to connect clients with the services that will streamline operations and help them achieve their goals.

Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues that arise to ensure they are resolved promptly.

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