Telecom Consulting & Tech Advisory Services

“Shadow AI”: The Risk Your Business Didn’t Approve But Is Already Using

May 2, 2025

The Problem Hiding Inside Your Company More employees are using tools like ChatGPT, GitHub Copilot, and others on their own, without IT sign-off. They aren’t waiting for formal approval — they’re finding what helps them get through the day faster and jumping in. This kind of tool usage, known as...

Bring Your Own Carrier (BYOC): What It Is & Why It Matters

April 21, 2025

Bring Your Own Carrier (BYOC) lets a business choose its own telecom provider and connect it to cloud communication platforms like UCaaS, CPaaS, or CCaaS. You’re not stuck with the carrier that comes with the platform. You decide who carries your voice traffic. For midsize companies, this brings more control,...

Avaya’s Changes Are Leaving Small Contact Centers Behind

April 3, 2025

Avaya has confirmed that, effective June 30, 2025, it will no longer support public cloud contact centers with fewer than 200 seats. This is a significant policy shift that will directly impact small and mid-sized contact centers. If your contact center has under 200 agents, this change affects your future...

Simplify Software Management: How StrategiCom Helps You Buy, Manage & Support Business Tools

March 20, 2025

Managing business software can feel like a full-time job. From choosing the right tools to keeping them up to date and resolving issues, the process often requires more time and resources than most businesses can spare. That’s where we come in. With our streamlined approach to software procurement, management, and...

Vendor Neutrality & Why It Matters for Your Technology Strategy

March 6, 2025

Making Smarter Technology Decisions: The Power of a Vendor-Neutral Approach Strategic technology decisions should be based on what works best for your business, not just what a particular vendor offers. A vendor-neutral technology strategy ensures that technology choices are driven by performance and fit rather than brand loyalty. Working with...

Boosting Office 365: How UCaaS & Security Enhance Software Performance

February 20, 2025

Introduction Office 365 has become a cornerstone for businesses worldwide, providing powerful productivity and collaboration tools that drive efficiency. As organizations increasingly adopt cloud-based services, integrating solutions like Unified Communications as a Service (UCaaS) with Office 365 and implementing robust security measures are essential to maximizing productivity while safeguarding sensitive...

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Frequently Asked Questions

What services does StrategiCom provide?

StrategiCom is a vendor-neutral telecom consultant and technology advisor that helps organizations modernize their communications and technology stack. Our roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
Energy: EV charging, water and waste, electricity, natural gas, solar
Cybersecurity: Network, endpoint and cloud security
Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

Which vendors does StrategiCom work with?

StrategiCom works with over 900 vendors to deliver right-fit communications, connectivity, cloud, security, AI, energy, and software solutions to organizations across industries. Our vendor-agnostic advisors survey the marketplace to recommend solutions that help clients solve their challenges and meet their goals without bias or agenda. By leveraging our deep market knowledge and relationships with vendors, we give our clients access to industry-leading platforms at competitive prices, and without the hassle of haggling with multiple vendors.

How does StrategiCom get paid?

StrategiCom is paid directly by carriers through fractional residuals, which means we’re incentivized to keep clients happy for the long term. Our success depends on our clients’ continued satisfaction.

What’s the benefit of partnering with StrategiCom over working directly with a vendor?

Direct vendors must meet sales quotas and are often under pressure to push specific products and applications – even if they aren’t the best fit for the client. Unlike direct vendors, StrategiCom doesn’t have to answer to corporate mandates. Our sole mission is to connect clients with the services that will streamline operations and help them achieve their goals.

Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues that arise to ensure they are resolved promptly.

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