Telecom Consulting & Tech Advisory Services

AI-Powered UCaaS & CCaaS: Enhancing Customer Experiences

June 27, 2024

Introduction: Customer experience is more important than ever for businesses. Unified Communications as a Service (UCaaS) and Contact Center as a Service (CCaaS) are changing the game. These cloud-based tools make communication easier, boost efficiency, and keep customers happy. The real magic happens when AI joins the mix. AI takes...

Elevate Your Microsoft Teams with CallTower

June 13, 2024

It’s no secret: effective communication and collaboration are critical for business success. Microsoft Teams has emerged as a leading collaboration platform, offering chat, video conferencing, and file sharing all in one place. But what if you could unlock even more potential from your Teams environment? You can, with CallTower, a...

Enhancing Customer Engagement with RingCentral CCaas & UCaaS: Two Case Studies

May 30, 2024

Customer engagement is critical to any thriving business. Companies that master connecting with their clients both stand out from the competition and also build loyalty and drive growth. Solutions like RingCentral’s Unified Communications (UC) and Contact Center (CC) are redefining how businesses communicate with customers. For organizations seeking to procure...

Elevate Your Customer Experience with RingCentral RingCX: A Comprehensive Guide

May 16, 2024

As businesses increasingly prioritize customer needs, seamless interaction and personalized service are necessities. But how do you scale up your customer experience to meet these demands? RingCentral’s RingCX, is a dynamic platform that redefines the boundaries of customer engagement. Working with StrategiCom for your RingCentral RingCX implementation is essentially unlocking...

Revolutionizing Your Business Phone System with RingCentral Cloud PBX

May 3, 2024

Introduction Traditional Private Branch Exchange (PBX) systems have long served as the backbone for business telecommunications, channeling internal calls within organizations and managing external lines. However, these systems often involve extensive physical infrastructure, from wiring to hardware, making them costly and inflexible. The rigid nature of traditional PBX can hinder...

How to Choose the Right SaaS Solutions for Your Business

April 18, 2024

Software as a Service (SaaS) is a fundamental shift in how companies leverage software to drive value, cut costs, and streamline operations. But with a ballooning number of SaaS providers, each promising the sun, moon, and stars, how do you discern the best fit for your enterprise? At StrategiCom, we...

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Frequently Asked Questions (FAQ)

What services does StrategiCom provide?

StrategiCom is a vendor-neutral telecom consultant and technology advisor that helps organizations modernize their communications and technology stack. Our roots are in telecom, but our expertise extends beyond communications systems. We provide expert guidance, unbiased vendor recommendations, and ongoing advisory support across the following areas:

Communications Solutions: UCaaS, CCaaS, data, network, satellite, SD-WAN, mobility and IoT
Software as a Service (SaaS): Microsoft, Google, ERP, CRM, productivity business applications
Artificial Intelligence (AI): Large language models, agentic AI, Copilot, chatbots, customer experience
Cloud Infrastructure: Public, private and hybrid cloud data centers, disaster recovery
Energy: EV charging, water and waste, electricity, natural gas, solar
Cybersecurity: Network, endpoint and cloud security
Hardware and Logistics: PCs, laptops, monitors, digital displays, hardware services and logistics; lifecycle management through AppDirect
Managed and Pro Services: Professional support for UCaaS and CCaaS; managed services and monitoring (NOC, SOC and cloud) through AppDirect

Which vendors does StrategiCom work with?

StrategiCom works with over 900 vendors to deliver right-fit communications, connectivity, cloud, security, AI, energy, and software solutions to organizations across industries. Our vendor-agnostic advisors survey the marketplace to recommend solutions that help clients solve their challenges and meet their goals without bias or agenda. By leveraging our deep market knowledge and relationships with vendors, we give our clients access to industry-leading platforms at competitive prices, and without the hassle of haggling with multiple vendors.

How does StrategiCom get paid?

StrategiCom is paid directly by carriers through fractional residuals, which means we’re incentivized to keep clients happy for the long term. Our success depends on our clients’ continued satisfaction.

What’s the benefit of partnering with StrategiCom over working directly with a vendor?

Direct vendors must meet sales quotas and are often under pressure to push specific products and applications – even if they aren’t the best fit for the client. Unlike direct vendors, StrategiCom doesn’t have to answer to corporate mandates. Our sole mission is to connect clients with the services that will streamline operations and help them achieve their goals.

Because our consultants are committed to fostering long-term relationships with clients, we provide ongoing advisory support after implementation. We leverage our relationships with vendors to escalate issues that arise to ensure they are resolved promptly.

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